We send proofs for all can coolers, and custom items within 48 business hours. Please allow for 4-8 business days for custom designs, and pet or venue illustration proofs.

Proofs are sent through Etsy messaging. After you receive your proof you may request revisions, or approve it for production. After approval, we cannot make any more revisions as the design will be sent for manufacturing or printing.

Please double check that all spelling, names, date, location, colors, etc. are correct on your proof. It is the client's responsibility to approve the final proof.

We do not send out proofs shirts. We send them directly to production, so please make sure the shipping address is correct, and you have indicated your color choices.

Production time is 12-14 business days for can coolers, cups, shot glasses and napkins; and 16-20 business days for matchbooks and matchboxes. Please add 2-6 business days to these timelines for custom illustration items. Production times include proofing time.

Most items can be rushed for an additional fee, such as the can coolers, cups and shot glasses. Please contact us for pricing and times.

Production times do not include shipping times.

If you are in the USA, all items typically take 2-5 business days. We ship by UPS. We also offer 2-day UPS and overnight UPS upon checkout. Standard shipping isn't guaranteed, if you need guaranteed shipping please contact us for options.

If you are located in Canada, standard shipping typically takes 8-14 business days. We also offer 1-3 day FedEx rush shipping (depending on your location).

International shipping takes approximately 8-16 days. We also offer 1-3 day FedEx rush shipping (depending on your location).

Shipping times do not include production times.

Please ensure your shipping address is correct. We are not responsible for lost packages, if the wrong address is provided.

We are unable to take returns, or offer exchanges, since all of our items are one-of-a-kind and custom-made.

For customized items, such as cups and can coolers, it is important to make sure that the spelling, grammar, colors, and information on your proof is correct. By approving the proof, you are accepting it as it appears. Once the proof has been approved, it will be sent promptly to print, and it will be too late to change it.

If your order arrives damaged, or is incorrect, please contact us within 7 business days.

If you are in the USA, you will not need to worry about duties, as our items ship from the US.

Canadian and international customers may need to pay a duties and taxes. Duties and taxes are to be paid by the customer upon delivery.

We can usually accommodate rush orders. This depends on your location, and the product. Please contact us about rush production, and rush shipping options.

We can! We can rush the production by a few days, and we can offer rush shipping to most locations. Please contact us for a rush production, and rush shipping quote, as it varies depending on your location.

All of our items ship from the USA. Production and shipping times are accurate, and reflect that our items ship from the USA. Please contact us with questions.

Please note, we may choose to use customer reviews and photographs for social media purposes. Please contact us if you wish for your images to not be used.

© 2024 Designs, design elements, photographs, and text configurations are property of Sycamore Studios™. We do not authorize or give permission for any use of these items.